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Landline number port debacle - WARNING!

Hi,A WARNING TO ANYONE ORDERING VIRGIN SERVICES WHO WANTS TO KEEP THEIR NUMBER!I ordered Virgin services on 07/11/23, part of which was requesting to keep my existing landline number (porting from Sky). My services went live with Virgin on 09/11/23. ...

andyt001 by Joining in
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Since switch over no incoming calls

I switched my phone to the hub this afternoon as requested. Got ring tone - checkCan dial out - checkBut when I try ringing home phone, phone doesn't ring.Any suggestions? On the plus side not a single cold caller since the switch over

Awal by Dialled in
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  • 7 replies
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Resolved! Landline phone not working after change over to fibre

My landline phone is a Gigaset E560AAfter connecting my landline phone  via a RG 11 cable to my Virgin hub, I rebooted it. The phone icon on the modem came up green during the reswitch on. However I have no dial tone and cannot make or receive calls....

False call to 999

Hi On the 22/11/23 at around 7pm I had the police show up at my house (I was out and my wife was at work ) I spoke to them on the ring door bell and they said they had received a 999 call from my address and it was just silent and they had blue light...

Matt45 by Joining in
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  • 4 replies
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Resolved! Home phone - careline and charges

Had a new package installed and my careline went off at 4.15 am  i tried to cancel to no avail. When they answered they said they would turn it off 5 mins later it did it again.  Now my virgin media bill has come and i have been charged for the calls...

Jacqui8 by Tuning in
  • 316 Views
  • 3 replies
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Cannot make calls - line in use error

Yesterday we received a rare incoming call... the landline rang but wouldn't let us answer it - the call went to answerphone (and they thankfully called our mobiles). We've investigated and...- Incoming phone calls to the landline ring, but we cannot...

Sabretiggr by On our wavelength
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  • 4 replies
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Landline calls to Switzerland

When I call Switzerland from the landline, I sometimes get a recorded message, in German, saying 'The person you're calling does not want to be disturbed.' It's very frustrating, as I know the person hasn't activated this message. It often takes hour...

Over 4 hours just to ask to fix my landline

I have and still am wasting my life trying to talk to Virgin. I spent over 3 and a half hours today trying just to get them to fix my phone and after 3 and a half hours they ask me if the date for the repair is ok and I say yes. Half an hour later a ...

Whyhere by Joining in
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  • 10 replies
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Resolved! Will Vonage telephone adapter work on hub 5x

I have a hub 5x but unable to get a landline from VM as it is not an option when I ordered broadband, it says in the settings it is disabled, if I subscribe to Vonage & get the adapter will it work, anyone know, what will happen when BT stop using co...