No dial tone
Agent told me phone fault would be sorted on 29th November. Now she's not replying, maybe on well deserved holiday, is anybody able to help thanks Glynis
Home Phone
Help with your Virgin Phone line
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Forum Posts
Recent issues after swapping landline to hub.
Hi,swapped landline to hub 5 a few weeks ago. All fine initially, but several intermittent faults over the past week or so. Incoming calls - I can hear them but they can’t hear me. Periods of persistent engaged tone when trying to ring in. (I have...
Can make calls but not receive on digital phone
My digital phone has been working fine but today I can make calls but if I call my number I get the message - it has not been possible to connect your call?How can this be fixed?
Landline issues after new hub put in.... rings out once and cuts off!
Had a new hub fitted last week, since then when i diall out it only rings once then cuts off, we have had to use mobiles for the past week and i'm at the end of my tether with this problem, the hub was replaced as we were having previous issues with ...
Landline - cannot receive incoming calls
Hi all, can someone please help.My Virgin Landline no longer receives incoming calls but can make outgoing ones. It was fine yesterday but all we get now is "sorry, it has not been possible to connect your call, please try again later".We have made n...
Anytime Chatter
Can anyone tell me how long it takes for this to go active? I had my tv and fttp upgrade done and active on the 20th Nov, but 10 days later still no TV or anytime chatter listed on my account page. It shouldn't take all this time, I don't want to use...
Home phone not receiving incoming calls
SpoilerMy land line phone can't receive incoming calls. It sends a message that says we are not available.i have phoned 150 4 times but just get cut off each time,My land line phone can't receive incoming calls. It sends a message that says we are no...
Elderly parent phone line cut off
Hi, My elderly parents have had their phone line disconnected. This has been from around 6 April 2023 and has not yet been resolved. Called on Saturday 15th April and was told it would take 72 hrs to reconnect on Thursday 20 April early morning as...
No incoming calls
We have had our landline for a month and it has been ok. Today we have not been able to receive any incoming calls. When anyone attempts to call us they just get 3 beeps and it disconnects.
Call barring not working after digital switch-over
I've had call barring on my line for many years - going back to the Videotron days. I've just had my digital switch over and tried to use call barring to be told "the feature is not available on this connection" (approximately). I've tried and failed...
