HiWhen our 2nd engineer arrived to reconfigure the hub and phones (to swap from landline to fibre) he said the existing wired phone network in my house (4 wired phones) would still work. It did for 1 day and now does not. Can you please arrange anoth...
Hi,Can VM please help, I tried to call Royal Mail today to discuss a missed delivery and after dialling their number I was connected to the Virgin Media phone menu. I tried again and still the same. I also tried calling my workplace and was still con...
Had the text message and email a few weeks ago informing us that the Fibre Phone switchover will be happening for us on Monday 18 March 2024 - replied to the text message with CALLBACK as advised but have not heard anything after a few weeks, would s...
I have recently signed up to Virgin from BT and what a nightmare it's been.I need to port my number and I was told it would be no issue and would be handled by Virgin. It seems now that I was given false information and my number may not port over as...
My preference has always been ex directory. Taken aback to find my landline listed in the latest BT Phone Book. I understand the default is for land lines to be ex directory, unless the number holder says otherwise. Who has given consent on my beh...
A bit shocked to see my billl go from around £37 a month to this months bill of £101.19.There are 6 calls all to the same 09110 number exactly 2 minutes apart all but one last under 30 seconds.Nobody has called these numbers but upon complaining to c...
I'm stuck in a never-ending loop with Virgin Media and could use some advice on how to get them to fix my internet. Here's the rundown:Technicians have been booked for a cable repull 4 times (all between 8 am and 1 pm). No one ever shows up, I get no...
When dialling certain LAN line numbers from Virgin home phone I get engaged signal, even though I know line I am calling is free. Going on for over a week now.
Hey could someone look into my account please and turn 1471 service back on? Since changing to VoIP I can no longer check who's phoned. I've seen others with this issue and it turning out that their line switching had meant the service wasn't turned ...
I've been told that my home phone will not receive any income calls and hasn't for the past few days, I can make out going calls, I've tried ringing VM no answer, I've tried the WhatsApp helpline but apparently the bot doesn't deal with landlines, ho...
