My landline was meant to be switched over to the Hub on 14th April but I only received the adapter that day. I connected my phone to the hub using the adapter but the switchover hasn't happened and my old landline is still working.Can anyone at VM te...
I have been contacted by Virgin Media by SMS advising the following: Hi, it’s Virgin Media. You’ll be switched to our fibrehome phone service on 29 June. We will sendan adapter in the post to connect your phone to your Hub."Just wanted to know how th...
I was sent the adaptor and followed the instructions and the the phone worked straight away via the modem. I bought a 10 metre long BT approved extension cable so that I could locate the phone to a more convenient position and now the phone does not ...
On April 2nd I received a text to say an engineer was in the area working to resolve some issues, although we were not experiencing said issues. Internet went down for maybe 10 minutes and since then has been fine, but the landline is not working and...
Hi. i signed up to a virgin contract. A condition of this was keeping my home phone no. I have a disabled child with complex needs involving over 50 specialists with my number registered as an emergency contact. When i was getting no calls i called...
My BT Diverse digital base station and handsets no longer work post the fibre switchover. Virgin are currently contracted to provide me with landline services. Mid contract they have changed their service such that my existing handset equipment that...
I have tried two different phones, both of which worked previously, but neither of them work when plugged in to either the wall socket or the back of the hub. The phone worked fine being plugged into the telephone wall socket previously. There is no ...
I joined virgin 3 week ago and since the set up my landline as not been working they have sent out 2 tech guys to fix it but could not fix it they both said they would ring me back they never didIm disabled and my care team contacts me via my landlin...
Hello,I was having some problems with crackling in the line and rang 150. The agent has sent me a switchover adaptor but on connecting I can get no signal. Please can you confirm the date for switchover in Suffolk - I have received no communication...
Since being moved onto the 21CV through my Hub 3.0 my call quality is terrible Simply picking up the handset and turning the phone on before dialling a number there is a load buzzing and sometimes a screeching feedback on the phone Various engineers ...
