My Dad's landline has been out of action since Saturday. I have been trying to get it fixed for him but keep getting sent round the same loop (at least 3 times now):1. We report the problem and ask for an engineer 2. Engineer booked (took me an hour ...
Is it an rj11 phone line extension I need to connect my phone to the connector that goes in the hub as i do not want to move my hub and the phone is in the sitting room . Thanks
Promised a solution for no number. They have changed me to a Hub4??????After complaint several times and saying that I had convinced several to stay away from VM. They are trying something new, a downgrade.Anyone out there had no number with Hub4?
Hi, I have been looking at my bills online, and I have noticed that I am being charged for calls going out, when I do not have a landline phone connected at all!They are always exactly either 1 minute long or 2 minutes long, and they are always to th...
Hi there, We've received an email advising we need a new hub to enable us to switch over to fibre calling. I've tried calling 150 but none of the menu options seemed to get me where I needed to go. Can anyone help?
Hello Tom, I have a similar problem - My BT number was ceased on the 25th of April, because I was moving to Virgin and of course Virgin are saying the number cannot be ported because it is no longer live, so I phoned OFCOM and they said that mu BT nu...
I recently had to open a new account following the death of my husband. I took the opportunity to change the package he was on but this has resulted in a new landline number - how do I change it back to what I had previously? (And why is it so diffic...
The bottom line is my landline is totally in the patois of the West of Scotland "gubbed". Phoned VM, unfortunately their representative did not comprehend my problem. To highlight the issue with VM I would like to send them an email. Where on the VM ...
I have had no phone for days now. I have borrowed a mobile as I don't own one. I am a pensioner and live on my own. I have mobility issues so if I have a fall I can't call anyone. Can someone please help?
An engineer was due to call me 4-5 hours after 15.45 to visit re: no dial tone on landline. They have not attended. I called and was speaking to a lady at customer services who put me on hold and then cut me off.Overall this is poor customer service,...
