Home Phone

HUB 3: INCOMING CALLS not coming through - again!!!!

INCOMING CALLS problem is a big problem - again. Most incoming calls now do not show who the caller is and when answered there is no tone. We have to check 1471 to find out who it was and to then call them back. Happens on incoming mobile and land li...

Number port query

Would Virgin be able to port a number from Firstcom Europe (previously known as voip.co.uk), to my existing Virgin line?The number was originally from BT and was ported to voip around 2007.If yes, is this something that can be arraged through the for...

Resolved! Landline Switch to Fibre

The planned date for my landline to be switched to fibre is 25 days away. I have not received an adapter yet - should I worry yet?Like a few of you, my hub is quite some distance from my existing phone/power socket so will need about 15 metres of ext...

Resolved! Ghost calls Virgin landline

I signed up with Virgin in September and ever since I receive multiple ghost calls every day recorded on my phones call list. They are all from "No Number" and the phone does not ring, the only way I am aware is when the "call list" alerts it is ful...

Landline not working

Cannot make or receive calls. I have a dialtone, but when I dial it just gives me a dead tone. Cannot call the number either.

Unsolicited calls from people calling me using their redial?

We have had a few landline calls since the issues in the uk yesterday, from elderly people saying they redialled a missed call from my number. But I never called them.Has anyone else had this issue and knows the correct course of action to fix this?t...

Resolved! Landline not working

My parents landline has stopped working. It is connected to the wall socket. When I try to phone it, it says the number is incorrect. There is no tone when the phone is picked up.

Elderly Fathers Faulty Landline

Hi, My Elderly fathers Landline connected to a wall socket, has a “Number No longer recognised” fault when I try to call him & when he tries to call out in it, the key tones of dialled number are heard but then nothing happens, same when he opens the...

Home phone problem

How do I book an engineer visit for a problem landline. Been trying to phone but just go round in circles on the automated phone service.

cv21 upgrade in Beckenham

We have not yet received correspondence from Virgin about this change but have had several suspicious phone calls asking for passwords etc , they are now blocked but were they genuine?

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