Switch over day has arrived for us and the hubs gui says telephony is ready, great I thought. The problem is that the new line is completely dead and the old analogue line is still active. I tried two different phones and two different adapters to co...
We have been on holiday and come back to no landline due to the switchover to fibre! Our phone connection isn’t near the hub which is at the back of the house, to connect the new device. Can you help please.
Help. I've recently been sent a adaptor to plug into the back of my VM hub to switch my landline over. But nowhere does it give me a date it's happing. I'm in a Eh530rj postcode with a 01506 number in Scotland Livingston.
HiIt's simply not going to be possible for me to plug my current phone into my virgin supplied router/home hub due to the locations of both. I do however have your rebranded tivo, is there a an option to plug my phone into that instead ? Or can you p...
Hi therei am due to plug in the new phone adaptor for fibre phone, my problem is that the hub is in my loft and my phone is in my living room, I can’t move the hum so is there an extension available that I can use to connect them
Hello all! New user, so excuse the long message. not sure if this question has been answered, but been told our phone lines are going digital, have no choice In matter. problem I am facing, the router is on the first floor, the handset is on the grou...
HiHow do I ask VM to request to take over my existing landline number from BT ?Thanks
We've just joined VM and requested to retain our old landline number - we can see on our VM account that have been given a new number (temporarily I presume?) but haven't been told anything about whether or when the old number will be operational? Ho...
We have received our Fibre Phone Adapter. Our current phone connection is on the wall in our lounge at the front of the house, the Virgin hub is upstairs at the opposite end of the house, some 30plus feet away and one floor up. I'm sure hundreds of h...
I have the intermittent dial tone for voicemail, but when I call 1571 my voicemail is not set up - which is correct, as I don't want voicemail, relying instead on my handset answerphone. I don't want a voicemail facility so I don't really want to hav...
