I have had a fault on my landline (broken dial tone) for a couple of days now, and just can't get through to a human being to arrange for an engineer to fix it! I have been through many cycles of the so called 'Help' service 0345 4541111 followed all...
Hi,Seems this is the only way I can report a phone line problem. I have used the online test and as in the past when I have had a similar problems it returns no faults. I cannot book an engineer appointment on line despite the website telling me this...
Where to start with this tale of woe.I have registered a complaint but to date I have yet to receive a call from anyone at Virginmedia. it started before Xmas when my parents tried to call me and couldn’t get through and I noticed there was a line er...
Just got latest bill and there was charge for moving to new fibre home phone system after speaking to someone at Virgin was told it was a pro rata charge for a change over that I didnt ask for , a nice wee earner for Virgin . Email telling you of ch...
Morning, I have not received my adaptor can somebody contact me to send one out please. Thanks.
Back in March I decided to upgrade to gig 1. On the 30th the engineer called to install the new hub 5. He disconnected my landline then said the signal was too weak to support Gig 1. Two weeks later another engineer called and installed the new hub 5...
Cannot receive incoming calls can call out turned hub off for 15mins turned on but still not working. Checked for fault in our area but showing no issues
Hi. We’ve got no dial tone in landline. Checked with different equipment as is the same. Service status says no issues in area. please advise.
Hi, my landline was disconnected during migration to fibre phone service. After much chasing, I can make calls out using my fibre home phone service, BUT I can't receive calls (except calls from other virgin media phones). Seems like the migration is...
I'm trying to find what my old VM landline number was...Looks like it might have been associated to an old online account somewhere else and I've had no VM landline for at least 5 years. Any one know if it's possible to recover the number? I don't ne...
