Our landline went down on Friday. Virgin automated service gave several times for fixing but not kept any of these deadlines. Now just saying it will be fixed 'as soon as possible'. Meanwhile the website service status indicates no landline issues an...
I'm almost 92 and really struggling here. How on earth do I speak to a human for help these days? My landline will not make any calls. Every number I dial - whatever the number is, it goes straight through to virginmedia helpline I'm not trying to...
My landline has just been switched over to my Hub3 ("Fibre Phone"). My own phones' base station has an answer phone built in that is set to answer after 30 seconds. Since switchover I find that after 25 seconds the line is answered by a Virgin provid...
I have no dialing tone on my VM landline. I cannot get any incoming /outgoing calls Checked the status on VM website and all my services showed up as having no problems. We had a local thunder storm in the area on Tuesday morning and a 30 mins powe...
We are unable to make or receive calls from the Landline. I contacted Virgin on Friday and they have arranged for a new Hub to be sent out as we will need this for the line change over on 19th July. Also advised the landline would be back working i...
Hi all, Just a quick question with regards to this phone switchover. I have my own router and the VM hub in a separate room from the landline. How do I go about setting up for the switchover?I won't be moving either and I'm not about to run a cable f...
Is it possible to buy a version of the widget required to connect a telelphone to a router? My in-law’s phone service has been cut off after the engineer due to set-up the fibre connection failed to keep the specified appointment. The customer servic...
My landline is playing up. Just crackles on the line, have tried 3 different phones and different cables but get the same result. I'll have to get hold of VM to sort it out. But....I was wondering...If I buy an adapter can I just plug my phone into m...
This happens every time we have electrical storms.something must affect equipment somewhere in the VM network. Every time I report it I get the usual questions like checking equipment at me end etc. Eventually an engineer is booked but ai get told th...
My landline has been completely dead for days. I have raised a complaint, as it is so frustrating calling Virgin. I have a response stating that it may take 28 days to look into, however I can check in My Virgin Media account for updates on my compla...
