Home Phone
Help with your Virgin Phone line
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Callers can't hear me

Hi,When people call me on my landline I can hear them but they can't hear me?I've rebooted the modem and even bought a new landline because thought it might have been the old handset but it's still happening.Anyone any ideas?

tinymch1 by Joining in
  • 623 Views
  • 6 replies
  • 0 kudos

Resolved! Switchover horrors

Funny how you just know something is never ever going to be straightforward, and before it’s even started, you are hurtling into the abyss of incompetence (theirs) and stress and inconvenience (yours).  You just KNOW.The switchover landline day arriv...

PYH by Tuning in
  • 1028 Views
  • 13 replies
  • 1 kudos

Account suspended

My mum's account has been suspended although the direct debit was paid on 26 June. I've been on her online vm account to check and then proceeded to the make payment option (just to check) where the outstanding balance is 0.00.She's 86, lives alone a...

Corny by Joining in
  • 213 Views
  • 2 replies
  • 0 kudos

Vulnerable person landline issue

My elderly parents have been without a landline since last Wednesday. There is no known fault in the area. They are both very frail, one has terminal cancer and is on palliative care at home and the other has Alzheimer's. I have POA for both which yo...

Caller Display

Are some standalone caller display battery powered units not compatible with the new hub landline phone service ?Mine has stopped working and now seems to be blocking all calls from going through it to the phone. It is a very old BT Caller Display 20...

chops by Well-informed
  • 1490 Views
  • 27 replies
  • 0 kudos

Copper to Fibre Changeover

After giving up on Virgin Media recently, I received a call out of the blue which was apparently from a special team dealing with problems changeovers.I agreed that i would be happy for you to get my service back up and running and agreed to an engin...

Ronald01 by Joining in
  • 576 Views
  • 6 replies
  • 0 kudos

Resolved! DTMF Tones not working on DECT phone over VOIP

Hi.I have had a new Virgin Router with 2 Voip connections installed for some months. Phone calls out and in work fine, but I recently noticed I am unable tp respond to menu options using the phones keypad.Is there anything I need to change on my Pana...

MrPaulJ by Tuning in
  • 2219 Views
  • 23 replies
  • 0 kudos

No landline!

I see there are quite a few messages regarding people’s landlines but thought I’d add to it in case virgin themselves can answer personally. Our land line is dead. I received the new hub yesterday which I have installed but there was nothing for the ...