Can someone please help with this problem. I am 80 years of age and i am trying to book an engineer for the switch over, router and phone in different rooms. I've tried dialling 150 but not much help there. My changeover is on October 6th. I have n...
i have been upgrades to hub5 1gb .. original phone line was a socket on wall ,, which is still the case phone has been working fine upto 5 days ago when there was no dial tone.... i understand there is an adapter to plug phone line into hub , bu...
Our landline has no dial tone since Thursday 6th July. At least I think this is when it went away. I've tried a different phone but no joy. Tried to report the problem but got disconnected after some 15-20 minutes. Not sure how to proceed. Anyone els...
Hi all, Hoping one of you guys will have seen this situation before and advise:So I arranged for my sister to port across from BT (it was a SOGEA line / digital voice) across to Virgin Media. I’ve been calling the number from my EE mobile and have be...
Hello, my landline has been totally dead for a few days. Everything is plugged in correctly and tested even with 2 different phones. I try to contact customer service on my mobile and go through the options until it tells me it is running tests and t...
A relatives land land line has been dead for almost a week.The service status says there is no problem.It is not connected to a modem.The phones have been checked by sustitution.I managed to contact the call centre three days ago and was told that a ...
I two VM phone lines to my house and have just received the fibrephone adaptors. Neither of the incoming phone lines are anywhere near the hub and anyway how would I connect two phone lines to it. How do I connect my phone lines to the hub, presumabl...
I have changed my service from Vodafone to Virgin and asked to keep my old landline number. This has not happened. I specifically do NOT want a new landline number, I requested to keep my old one when I placed my order. It has now been two weeks sinc...
I've been trying to book a technician visit as my home phone is on a different floor/room to the Hub3As mentioned in your email, I called 150 to arrange this. First, it's not very clear which option I should choose, and secondly I reached an option ...
Hello, we have just recently got a new Hub 5, installed on 19th June, we then went on holiday and have returned to hundreds of incoming calls from “no number” These go on all through the day and night. Obviously we weren’t home when the majority of t...
