An elderly neighbour (90 years) who lives alone has virgin media phone and tv only. She has no dial tone on her phone line. Her sons have tried connecting a new phone in various connection points but still no dialling tone.Her sons have contacted vi...
Hi. my landline phones don't have a dialling tone but a friend truied to call and the line was engaed. Servce staus shows no issue and I can't phone virgin to report this. How do I fing out what is going on? It must be the line rather than the phones...
Phone states line cord error, I have checked all wires, connection and even turn it off then back on but still having problems
Hi All,Hoping you can point me in the right direction when it comes to number port (from BT to Virgin Media). The number was a digital voice number with BT (so on their voip platform) and was being ported across to Virgin (again the voip service). So...
My 90 year old disabled mum’s landline has been switched off.( She has definitely not had a letter through the post as all her mail is picked up by me or my sister.)We only discovered this today. Her personal fall alarm is attached to it and she has ...
I was assured by an advisor that the new Hub5 would be set up to use my existing Virgin landline phone number and would just work when installed. I set up the hub5 on friday 14th and the internet/web worked fine after about 40mins, however the phone ...
Hi,I have recently switched over from Sky to Virgin. The package I have includes landline services. However, even after a month since my services with Sky finished, my landline phone still isn't working.It is plugged into the Hub 3 as the start-up gu...
Hello, has anyone got a Hub 5 and not receiving any ghost calls ? (where your Hub5 is sending some sort of signal to your landline and registering this as a missed call - I get 10-20 missed calls per day and sometimes if I don't delete the call list ...
It's been a while since I was last on the VM community how it has changed! I just received a text saying that on 17th October VM will send me an adapter to swap from the traditional landline over to the hub. I'm wondering how that will work when I h...
Hi, Following receipt of Virgin Media email messages on 16/05/23 and 15/06/23 to "order your new Hub now" since the home phone service will switch to the new fibre network, I eventually managed to get through to someone at Virgin Media on 16/06/23. I...
