I have been trying to make an appointment for an engineer to assist in the digital phone upgrade. So far I haven't received any assistance, I have had the phone put down on me by a call centre handler.I have an 89-year-old mother, in hospital with a ...
My hub 4 stopped working yesterday so booked an engineer visit. Then this afternoon it started to work again. Does anyone know how I can cancel the visit as its booked for tomorrow Apparently I can't change it because its less then 24hrs
I have been trying for three days to get someone to help me make an appointment to have a home visit regarding the digital phone changes. I have navigated more automated messages and waited patiently for my call to be answered, for the last three day...
Hellomy elderly aunt is having the same problem. She can’t make outgoing calls, keeps ringing virgin and not getting anywhere . She was told someone would come and she would receive a text message. She has a mobile but just uses it for emerg envy cal...
Hello, my hub is Superhub 2ac so I will need a new hub for my landline switchover (switchover day is 13/10/2023, Oxford). I will need the technician visit and I called 150 to arrange it, but the operator could not do this. How can I book the technic...
I need to get my phone booked in for a repair, but the only way through virgin is by calling them... but i cant because my phone is broken...
Hi,I’ve been going around in circles trying to remove my landline voicemail and call waiting service. the help section guides me to manage services but this option doesn’t exist and when I chat online to request help I’m being directed to my online a...
Hiya,recently had virgin broadband and landline installed in my house. the landline is connected to the hub. we ported our old number to the new virgin landline, and when i make a call on the landline to my mobile the correct old number shows up.howe...
HelloMy landline is giving out a ring tone, I cannot dial out and I cannot receive calls. I tried dialling my landline with my mobile phone, but even though my landline shows 'one missed call' I did not hear it ring in at all. Thank you for any help ...
How can I have 2 corded phones connected to my Hub 3 which has 1 landline number.I want to buy 2 new corded phones and connect them to my hub 3. How would I be able to do this please and what cables would I need.
