Hi - one for VM Admins, Mods or knowledgeable users:I have two issues now I've found out more about the switch to fibre home phone connection via my Hub 4...1) The hub is not in a convenient location to connect the typical DECT phone unit - wiring an...
We’ve been informed that our landline is being changed to fibre. Our monitored alarm system currently runs off this line and my question is will the adapter provided by VM work with the alarm? Do we need 2 adapters, one for the landline and one for t...
Hi all,Just had a phone adaptor through for fibre switchover later this month. We have a telephone and a home security system that has a phone backup, am I able to get a second adaptor on the Hub5 to make sure that both the telephone and alarm can st...
My OAP dad is a VM customer with no broadband. Today VM have installed a router at his house as part of the Fibre switchover and left him with a temporary phone for his landline which you can ring out on. His old cordless phone isn’t working current...
I need to order a new hub for fibre phone but there is no choice on virgin media 150
I have an engineer due next week and i need to cancel, ive gone through all process and was sent a link on my mobile however all the link does is check and update service status etc it won't let me cancel. Could someone direct me as i've been on her...
We have one base station and six handsets (Gigaset N300A IP base station & 6 Gigaset C570HX handsets). Everything was working OK until we were asked to connect the phone to the Hub 3 rather than the wall socket in early November.Now only 5 of the han...
having problems after switch over ,1. phoned up tried to solve couldn't. 2. had appointment with tech booked between 8am -12am on Wednesday [ apparently ] he didn't turn up , 3. Phone up again because appointment wasn't on my account was assured the...
Can't call helpline as phone is down
Hello, I’ve telephoned VM 6 times in the last week regarding my landline being down. I was firstly told that there is a switchover happening & i need a new hub which I received today. After setting up my new hub my landline still had no dial tone so ...
