I had a permanent number withheld on my landline phone account. Because Virgin were moving my line to the digital system my community alarm had to be updated. This required the permanent withheld number being disabled for a time by Virgin. My communi...
Over a week ago I was plagued with a constant stuttering voicemail dial tone when there was no message, an occasional dead line that would come to life if it was called and a badly crackling line during calls too. I rang 150 and went all through the...
We now have a constant 'Message waiting' tone when we pick up the receiver. Have to check 1571 just in case another message left. It had been fine for a few years on HUB 3 and only after upgrading to a HUB 5 three weeks ago we now have a Message Wait...
HiSorry if this has been answered else where but I can't seem to find the info.We received an email last week saying "on 6th December your home phone service will switch to our fibre network". We immediately ordered and then installed the hub over th...
Hi,My landline has not worked for over a month. I'm unable to make or recieve any calls.If I try to ring out there is no tone at all. If I try to call it from my mobile I get ring tone but nothing comes through to my landline.I have two phones connec...
Service status states that there are no service issues in my area. Therefore, why is my virgin landline account stating that 'service has been temporarily suspended'?
I am on a Call Anytime tarrif and noticed that on a couple of bills I have been given Call Usage Charges. The website says you get these for payfor view extras or interactive gaming. I have not used either of those. There is no detail on the bill of ...
I had a visit from a Virgin Media technician to sort out my phone switchover.He was polite and very presentable and successfuly carried out the switchover.Three Cheers
Plugged my phone into my hub on the correct day- no service - all I can get out of the automatic phone service is to book a technician BUT I want to speak to a human first - very frustrating
We have had a home phone via cable with NTL/Virgin since 2006 with mostly no issues however recently we had been experiencing increasing difficulties with hearing anything due to large amounts of crackling intereference, which increased so much by th...
