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Jimannie
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Why no Emails on a Blackberry

I can only receive emails on my phone at home or within some wifi areas. Could this have something to do with my Blackberry services. I should get it everywhere through my Virgin data plan alone but they did not fix it

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Forum Team (Retired) Mat_H
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Re: Why no Emails on a Blackberry

Hi Jimmanie,

 

Welcome to the forums Smiley Happy

 

I'm really sorry that you're having some issues with your Blackberry services. I want to help get this all sorted for you. I just want to confirm a few things first Smiley Happy

 

You mentioned this only works at home or other wi-fi locations? Do you connect via Wi-FI when you're at home as well?

 

If this only works via Wi-FI, are you able to browse normally on mobile data?

 

Let me know as soon as you can.

 

Thanks,

Mat


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Forum Team (Retired) Mat_H
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Re: Why no Emails on a Blackberry

HI Jimmanie,

 

How's this looking for you now?

 

Please let me know if you need anything at all from me.


Thanks,

Mat


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