Menu
Reply
  • 6
  • 0
  • 0
Perrypoole
Tuning in
64 Views
Message 1 of 4
Flag for a moderator

Why can't I receive calls from USA?

My friend can't call my mobile from USA although he has no trouble reaching my Virgin landline.

His mobile provider says it's my fault and nothing to do with his service.

Can anyone tell me why this is happening please?

0 Kudos
Reply
  • 2.86K
  • 81
  • 125
Forum Team
Forum Team
51 Views
Message 2 of 4
Flag for a moderator

Re: Why can't I receive calls from USA?

Hi Perrypoole

Sorry to hear your friend is having issues calling you - what happens when they try?

Is it possible you could have accidentally blacklisted them from your handset?

Which phone are you using?

Many thanks

Mark Y
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos
Reply
  • 6
  • 0
  • 0
Perrypoole
Tuning in
43 Views
Message 3 of 4
Flag for a moderator

Re: Why can't I receive calls from USA?

Thanks for your response.

He gets the message "Your call can not be placed. Please contact your service provider"

They tell him it's not his fault.

I spoke with Virgin on 789 and they say it's not their fault.

I've checked my phone and he's not blocked.

I'm using an LG Spirit.

I'm going to see him next week, so will get it sorted whilst I'm there.

0 Kudos
Reply
  • 7.14K
  • 231
  • 523
Forum Team
Forum Team
36 Views
Message 4 of 4
Flag for a moderator

Re: Why can't I receive calls from USA?

Hi Perrypoole,

 

Thanks for getting back to us. Just a suggestion to check--has your friend enabled International Call Barring on his cell phone? If so, have him disable it. Also, has he checked with his cell provider?

Please let us know how this goes as there may be others in the Community experiencing the same problem, but haven't posted about it.

 

Kind regards,

 


Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


0 Kudos
Reply