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Roborr69
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Virgin telephone Poor product poor service

So disgusted by the poor service with virgin. Home phone line never works and has been off for at least three weeks in last 2 months. I can't even get in touch with them easily unless i pay extortionate charges on my mobile. A customer advisor on the web chat told me i would be well compensated.....£5.40 i got and phone still not working.

Can domeone from virgin contact me as a matter of urgency
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Forum Team
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Re: Virgin telephone Poor product poor service

Really sorry to hear about this Roborr69,

 

I've located your account and I can see that an engineer appointment has been arranged to investigate this further.

 

*Remember that someone of the age of 18+ would need to be in attendance for the full duration of the visit.

 

 

Let us know how this goes!

 

Nat_J


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dhairbus
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Re: Virgin telephone Poor product poor service

Virgin only refund the days rental for loss of service. I had 2 issues within 4 weeks and it was VM induced but compensation seems to be alien to VM. 1st time engineer was 10 days for visit but offer from forum was to try and expedite. It should not be necessary to use the forum to get a proper service. VM should be more customer orientated. Recruit more engineers..
Dark Knight
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