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Julied12
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Virgin Media phone line not working

Good morning phone line for removed  is not working this morning.. No dial tone. Can't make incoming or outgoing calls.. Have checked connections and still no change. Can you please check for any fault and get back to me as soon as possible.

Many thanks 

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Re: Virgin Media phone line not working

Hi Julied12,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your landline.

 

I've run a diagnostic and everything is looking OK on this end. Can you try plugging a different handset in the socket? This just rules out the equipment as the cause of the fault.

 

Speak soon Smiley Very Happy

 

Josh


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