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naomicatch
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VM phone not working

i have just had vm installed but when i pick up thephone reciver its putting me throw to sky **bleep** any body no why 

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Dave_cq
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Re: VM phone not working

Are you sure you've got the phone plugged into a VirginMedia telephone socket?

 

********** SuperHub 2ac - Asus rt-ac68u Router - 70Mbit Service ***********

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naomicatch
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Re: VM phone not working

i just pluged it into the phone socket on the wall 

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Dave_cq
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Re: VM phone not working


naomicatch wrote:

i just pluged it into the phone socket on the wall 


And did VM install that socket?

********** SuperHub 2ac - Asus rt-ac68u Router - 70Mbit Service ***********

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Forum Team
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Re: VM phone not working

Hello naomicatch,

 

Thanks for posting on the community.

 

I can see Dave_cq has been helping and when I check your account it doesn't show you have a ported number so if you can let us know whether you have plugged your telephone into a Virgin Media socket that would be great Smiley Happy

 

Looking forward to hearing from you

Rose
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naomicatch
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Message 6 of 9
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Re: VM phone not working

It's plugged in to the wall but still not working tried phoning get cut off so I am paying for a service I'm not able to use
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Re: VM phone not working

Thanks for getting back to me.

 

When you say it's plugged into the wall, what socket is it a BT or Virgin Media socket? Have you tried all the sockets in the property to see whether it's the same?

 

I only ask because in your first post you mentioned that it puts you through to Sky which shouldn't happen if it's plugged into a Virgin Media socket.

 

Speak to you soon

Rose
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naomicatch
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Message 8 of 9
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Re: VM phone not working

It dos not actually say anything on front it's just plane white
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Re: VM phone not working

Thanks for your reply, what I would like to do next is to arrange for a technician to take a look at this for you so I'm just going to send you a private message with appointment times which you will find if you click on the purple envelope at the top right of the screen.

 

Speak to you soon.

Rose
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