I'm really sorry to learn about the trouble you've had in trying to add the phone service to your package, it's not the service we want for any of our customers so thanks for taking the time to let us know.
You can take a look at your package and upgrade options online too, if that's easier for you? Log into [My Virgin Media] and take a look
Alternatively, if you'd rather speak to the team. Give them another call on 150 from a Virgin phone or 0345 454 1111 from any other and I'm sure you'll find someone available to help.
No. zzTHE PROBLEM VIRDT RSISED AS A FORMAL COMPLSINT WITH NVITGIN MRFIA VIA TELECALL AT 1540 HOURS BST ON 20 OCT HAS NOT REPEST NOT YET EVEN BEEN TSCLED LET ALONE REDOLVED DESPITE MY SENDING A SIGNED FOR LETTER IN ESRL JSN TO THE SNAILMAIL COMOLAINTS OFFICE AT SWANSEA PO BOC 333 WHO DO NOT YET ENTER THE LATE TWENTIETH CENTURY BY EITHER ACCEPTING EMAILS OR HAVING THE RUDIMENTARY COURTESY TO ACKNOWLEDGE MY LETTER IN WRITING ( OTHER THAN A CALL TEN DAYS AGO FROM SOMEONE CALLED PETER IN THE LSNCASHIRE OFFICE WHO SAID HE HAD RECEIVED A SCANNED COPY FROM SWANSEA AND WOULD WRITING ME WITH A SUBSTXNTIVE SND FULL REPLY AND IN THE MEZNTIME WILL GIVE ME A CREDIT IF £ 28.50 OF MY MONTHLY CONTRZCT NRITHER OF EHICH HSVE YET BEEN SEEN FOR
IN THE MEANTIME I GET VSRIOUS EMSILS FROM OTHER OARTS OF THE BRSNDON EMPIRE TELLING ME THEY CSNNOT TRSCE MY COMPKSINT
Hmmm, it is rather difficult to read what you've written.
I'm not sure what you mean by "undivulged text cut off for answers". Are you using a PC to post to this forum or a mobile phone / tablet? Whatever you're using, it should be possible to edit the text before posting. It's also possible to edit the text after the message has been posted.