Menu
Reply
  • 5
  • 0
  • 0
Bobby75
Settling in
78 Views
Message 1 of 9
Flag for a moderator

Unwanted cables, how do I get them removed?

I have unwanted cables belonging to BT stuck on the side of my house. I have contacted BT, they have simply given me the runaround. I want to clean the house exterior, to do this I want the cables permanently removed. The cables/lines are possibly rented by Virgin. I was hoping Virgin could liaise with BT and achieve something on my behalf.  Does anyone have any advise how to get BT to act?

0 Kudos
Reply
  • 21.44K
  • 758
  • 3.06K
Superuser
Superuser
76 Views
Message 2 of 9
Flag for a moderator

Re: Unwanted cables, how do I get them removed?

Virgin do not use any of BT cable or network. You'll need to contact BT
0 Kudos
Reply
  • 5
  • 0
  • 0
Bobby75
Settling in
73 Views
Message 3 of 9
Flag for a moderator

Re: Unwanted cables, how do I get them removed?

I did try and contact BT they checked the cables and told me they were fine, entirely missing the point of my request. Virgin do rent the line from BT so Ive heard so there is some connection. I was told asking my service provider to negotiate with BT was my best bet. Short of cutting the cables down myself Im not sure what to do.

0 Kudos
Reply
  • 21.44K
  • 758
  • 3.06K
Superuser
Superuser
68 Views
Message 4 of 9
Flag for a moderator

Re: Unwanted cables, how do I get them removed?

virgin do not rent lines from BT. Virgin use their own network and DO NOT use BT network at all
0 Kudos
Reply
  • 5
  • 0
  • 0
Bobby75
Settling in
66 Views
Message 5 of 9
Flag for a moderator

Re: Unwanted cables, how do I get them removed?

OK cool, I accept that. So any advise how to get BT to shift these ugly unwanted cables?

0 Kudos
Reply
  • 21.44K
  • 758
  • 3.06K
Superuser
Superuser
61 Views
Message 6 of 9
Flag for a moderator

Re: Unwanted cables, how do I get them removed?

a better place to ask would be https://community.bt.com/
0 Kudos
Reply
  • 5
  • 0
  • 0
Bobby75
Settling in
60 Views
Message 7 of 9
Flag for a moderator

Re: Unwanted cables, how do I get them removed?

Perhaps but as I said I have been down that road already.

0 Kudos
Reply
  • 21.44K
  • 758
  • 3.06K
Superuser
Superuser
55 Views
Message 8 of 9
Flag for a moderator

Re: Unwanted cables, how do I get them removed?

if BT wont remove BT cables what hope do you have of making VM remove BT cables.

If bt wont remove them then rip them out yourself.
0 Kudos
Reply
  • 5
  • 0
  • 0
Bobby75
Settling in
49 Views
Message 9 of 9
Flag for a moderator

Re: Unwanted cables, how do I get them removed?

Well that looks like my only option.

0 Kudos
Reply