Well that's a good welcome -- not. I switched to Virgin yesterday, the phone line doesn't work and now I have to await a week for an engineer to call. I am not happy; I hope I don't get charged for this week of non service.
I'm so sorry to learn about the problems you've been experiencing with your phone line installation, as nodrogd has mentioned, we don't expect you to pay for a service you're not receiving so when the issue has been resolved, get in touch with the team and we'll do what we can to put that right.
Apologies again for the inconvenience caused, I'd love to hear how the installation goes and I'll be here should you need any assistance moving forward.