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katiekea
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Unable to receive calls

I am not impressed by Virgin Media at all so far .. I moved from Sky at the end of January and am still having problems with my phone line. Since my phone line was ported I have been unable to receive calls to my landline ( I can make outgoing calls though). Having reported this to Virgin I then had to wait nearly 2 weeks for an engineer. He was due to turn up today, so i left work early so that I was in when they called and guess what?! No one turned up.

I have spent the last 40 minutes on the phone to Virgin to try and find out what is going on. During my phone call I was transferred 5 TIMES to talk to 5 different people!! And each time I had to restate who I was, what the problem was, etc, etc. This is really frustrating, poor customer service and not acceptable.

Finally, I have got another engineer appointment booked for Friday. However, that means another day when I have to work from home and another 4 days without a working phone. I hope this time the engineer turns up and actually sorts out my problem. So I will have been without a properly working phone for 3 weeks and I'm wondering now why on earth I bothered switching companies! I wish I'd stayed with Sky!

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Re: Unable to receive calls

Really sorry to hear about all of this katiekea,

 

I've had a look at the work order and I can confirm that a new appointment has been booked in for you.

 

I've sent you a private message so that we can confirm the date/time for this.

 

Speak to you soon,

 

Nat_J

 


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katiekea
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Re: Unable to receive calls

Thanks Nat_J. I've just messaged you. Hopefully this can all be resolved on Friday when the engineer comes out.

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Re: Unable to receive calls

Fab thanks katiekea,

 

I've also got back to you via private mail.

 

As mentioned in my post, it may be worth completing some checks, such as, disconnecting/reconnecting the landline from the Virgin socket and testing different equipment to see if this provides any change for you leading up to your appointment.

 

Speak soon,

 

Nat_J


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