After just two weeks of Virgin telephone line, service is not provided. No dial tone, cannot receive calls, cannot call the help desk, just unacceptable! I am paying literally 50£ per month for this awful company! Shame on this greedy provider (just another liars)!
And now their answer is check your telephone set! Tested with 2 different new sets. I am still without any service! Called them and they told me they will take one week later to send somone to fix it! Just unacceptable in any western EU country! Shame on Virgin!
Thanks for your post on the Community Forum, I'm sorry to hear that you have a fault on your landline and aren't happy with the day you chose to book an engineer on.
Checking this further for you, I can see that we have quite a few earlier appointments available in your area if you would like to reschedule this. If you would like to change your appointment, please let me know. I'll send you a private message requesting the details required to change your appointment via the Forum Team.
Alternatively, give us a call on 150 (free from a Virgin Media landline & Virgin Media mobile) or 0345 454 1111 (from any other phone), or contact us via WebChat on Contact Us.