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Justnan
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Two rings and phone stops

Hi my phone rings twice and then hangs up, contacted virgin who say they will increase rings to maximum of 10, my argument is surely a landline should ring until caller hangs up or answerphone kicks in I have explained that whilst I am in vicinity of phone 10 rings will be fine, have been with Virgin for years but seriously thinking of changing now as they can't seem to grasp this concept.

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Forum Team
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Re: Two rings and phone stops

Hi Justnan,

 

Thanks for your post and sorry to hear about the issue with your telephone service.

 

This does indeed sound a little bizarre.

 

I've checked the line state and I'm unable to detect any obvious faults at present.

 

I recommend waiting until the work order for ring extension is completed and if you then continue to experience fault with this, it's worth disconnecting/reconnecting the handset or testing different equipment.

 

If still no joy, get back to us and we'll investigate some more for you,

 

Nat_J

 

 


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