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Trying to report a friends landline out of order.

Trying to report an elderly friends landline out of order.  Important that it is working as she has dementia and her daughter needs to be able to contact her.  Cannot get to speak to anyone from Virgin, just voicemail and no human to speak to!  Can't find right number to report the landline out of order and all the voicemail asks for is details of my own phone which is irrelevant!  Please help.

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Re: Trying to report a friends landline out of order.

Hello Mandy-D,


You have come to the right place and we appreciate you letting us know about this.


I would certainly like to help so I'm just going to pop you a private message which you will find if you click on the purple envelope at the top right of the screen as I just need to confirm your friends details.


Speak to you soon

Forum Team

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