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jrodm
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Too many rings before voicemail kicks in

The telephone rings 10 times before the voicemail kicks in. This is so long that several callers have told me that they presumed that I didn't have a voicemail/answer machine and hung up without leaving a message. I have called the Help Service (150) twice to request that the number of rings be reduced to 6 (firstly at about the beginning of December 2016, then on 14 December at 16.20 pm when I spoke to Feisal). On both occasions, the adviser said that the number of rings would be reduced to 6 in 24 hours, but there has been no change! What do I have to do to get some action on this?

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Re: Too many rings before voicemail kicks in

Hello jrodm,

 

Welcome to the community and I'm sorry to learn the rings had not reduced previously.

 

I have reduced the rings to 6 which you will notice the next time someone rings you. If you feel this isn't long enough please let me know as I can make it a bit longer for you.

 

Kind regards

Rose
Forum Team


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