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Time for service status updates

How long does it take for the service status page to register a fault?

Phone been out for a while but running test does not produce a fault but ring the number and says phone temporarily out of order

 

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Re: Time for service status updates

Hello PDavies,

 

Thanks for posting and I'm sorry to learn you're without a telephone line at the moment.

 

I have located your account to run a line test and it's not showing me a fault so can I just confirm whether you have tested your phone just to check it's not equipment related?

 

Otherwise I would like to arrange for a technician to visit your property so I will send you a private message with further details which you will find if you click on the purple envelope at the top right of the screen.

 

Talk to you soon

Rose
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Re: Time for service status updates

Line check did not show a fault when I checked it

I called the service desk via the 0333 number who then told me there was a fault in the area and would be repaired

It has now been restored in the last few minutes

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Re: Time for service status updates

Hello PDavies,

 

I'm really glad to hear it has been restored and I have just responded to your private message.

 

Kind reagrds

Rose
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