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bensewell
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The worst customer service ever part one!

Just moved over from three to virgin. Everything went OK apart from my voicemails do not work.

I rang up twice yesterday, then twice today. On the phone for 12 minutes per call and still no joy. When I ring it used to say sorry we can't connect you. Now saying theres a problem please try again later.

Cannot speak to anyone in this country and less than useful staff.

All in all a terrible experience so far.

Sort yourself out Virgin I have a less than ideal working mobile phone.

If its not fixed soon I'll be cancelling my contract and moving elsewhere under the cooling off period.

Anyone else had this utter rubbish before?


Thanks, Ben

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bensewell
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Re: The worst customer service ever part one!

I've fixed it myself...

Well done virgin!
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Re: The worst customer service ever part one!

Hi there Ben,

 

Really very sorry for any trouble experienced. :/

 

Please let us know if we can provide further help.

 

Take care,

 

Nat_J

 

 


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