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sandal4
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The story continues..

I was chatting to Manesh, when fate intervened and I lost the link

The engineer came today, reported that there is a fault with the cable between Virgin box and our phone. Phone has been dead since 16th and  he says that earliest date for repair is 7th February. This is completely unacceptable, my husband is 81 and has a serious medical condition.We need our landline. We are paying for a service we are not getting and Virgin really needs to do better.Please advise.

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Re: The story continues..

nothing i cam add other than i will flag this for a mod to look at 

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Tony
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Re: The story continues..

Hi again sandal4,

 

I've received a response from the team and they advised that they will try and get the repull covered ASAP after the Christmas break.

 

It may also be worth looking to request a life line form via customer care if anyone in the household has a serious medical condition for any future issues.

 

I'll post back if I receive further information.

 

Speak to you soon and happy holidays!

 

Nat.


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sandal4
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Re: The story continues..

We meet again Nat. Thank you once more for your response. The engineer mentioned the life line form of which we knew nothing. Can you tell me how I can get one?
I am grateful for your help and look forward to hearing from you once you have any further information.
Have a Happy Christmas,
Regards.
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Re: The story continues..

nothing i cam add other than i will flag this for a mod to look at 

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Tony
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Re: The story continues..

Hi there sandal4,

 

I am really very sorry to hear about all of this.

 

I'd like to have a chat with the area field manager regarding this to see if there is anything we can do to bring this forward for you.

 

I'll make sure to get back to you ASAP with an update.

 

Speak soon,

 

Nat_J


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Re: The story continues..

Hi again sandal4,

 

I've received a response from the team and they advised that they will try and get the repull covered ASAP after the Christmas break.

 

It may also be worth looking to request a life line form via customer care if anyone in the household has a serious medical condition for any future issues.

 

I'll post back if I receive further information.

 

Speak to you soon and happy holidays!

 

Nat.


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sandal4
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Re: The story continues..

We meet again Nat. Thank you once more for your response. The engineer mentioned the life line form of which we knew nothing. Can you tell me how I can get one?
I am grateful for your help and look forward to hearing from you once you have any further information.
Have a Happy Christmas,
Regards.
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Re: The story continues..

No problem at all sandal4,

 

You'd need to call the team to request this, when suitable, on 0345 454 1111, if you have any other available methods of calling in of course.  
Alternatively, you can chat to our online team via: [Contact us].

 

Speak to you soon,

 

Nat.

 

 

 


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Re: The story continues..

Hi sandal4,

 

I can see that you've spoken with the team today regarding this.

 

I'm really sorry to hear that this still hasn't been sorted for you.

 

I've sent another mail over to the head of department to chase this.

 

Speak to you soon,

 

Nat.


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Re: The story continues..

Hi again sandal4,

 

Just heard back from the team regarding this.

 

I've sent you a private message for us to chat some more.

 

You can locate this by clicking on the envelope icon near the top right corner of the Community page.

 

Speak soon,

 

Nat.


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