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Helenmat
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Terrible response time for engineer

I have reported a fault with my landline this morning, Saturday, it was working fine yesterday. I have been told it will be Tuesday before I get an engineer. I explained to the operator that I am just recovering from foot surgery and am house bound at the moment but he said that was the best he could do. I think that is really poor. I just wanted to express my opinion. Not impressed.

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Superuser
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Re: Terrible response time for engineer

2 working days and you are not impressed. some people are just never impressed.

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Forum Team
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Re: Terrible response time for engineer

Hi Helenmat

 

I'm very sorry for the problems you're experiencing with your telephone service at the moment, we'd love to get you a sooner appointment but I've checked and there are none available at the moment. 

 

We'd love to hear how the appointment goes and will be here should you need any assistance moving forward.

 

Take care

Craig


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Kesto
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Re: Terrible response time for engineer

Unfortunetly this is the poor level of service Virgin Media provide, I had to wait near enough a week after they had disconnected me after they had crossed my line. If you want service look elsewhere. By the way My phone has gone dead an hour ago. When I look at there service screen, it is a known problem to be fixed by this evening. They are a bad service company.

 

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Forum Team
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Re: Terrible response time for engineer

I'm really sorry about this Kesto,

 

I've responded to your separate thread regarding the service being down again.

 

Having had a look at your account, I've not been able to detect any fault within the area that would cause this, therefore, I'd like to arrange to get one of our engineers to come out and check this for you.

 

I've already sent you a private message so that we can discuss this further.

 

Speak soon,

 

Nat_J


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Helenmat
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Re: Terrible response time for engineer

You managed to find me a cancellation and it was sorted same day thank you. I don't know how to mark these queries as solved but it is.