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NMcGarva
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Telephone problems

I am not able to receive or make phone calls. I have checked online and run a check and it says no fault located
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Re: Telephone problems

Hi NMcGarva, 

 

Sorry to hear about the trouble experienced with your service. 

 

I've located your account and I'm unable to detect any obvious cause for this at the moment. 

 

Have you tried disconnecting/reconnecting the handset or tested different equipment?

 

Hope to hear back from you soon, 

 

Nat_J

 


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NMcGarva
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Re: Telephone problems

Hi Natalie, I have tried disconnecting and reconnecting and they are still not working. Internet is working so I think problem is with phone
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Re: Telephone problems

Hello NMcGarva,

 

Nat_J is is away at the moment so I hope you don't mind if I respond.

 

What I would like to do next is to arrange for a technician to visit your property so I'm just going to send you a private message with appointment times which you will find if you click on the purple envelope at the top right of the screen.

 

Talk to yous soon

Rose
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