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RobSB
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Telephone problems in Carlisle area?

Like others, my home phone has no dial tone and the helpdesk are always busy. Is there a general problem in this area - possibly related to the cable being cut by EE - or am I unlucky? Are there others in North West England / South West Scotland similarly affected?

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Re: Telephone problems in Carlisle area?

Hello RobSB,

 

Thanks for letting us know about this on the community.

 

I have tested your line and I'm not finding any faults so before I'm able to book a technician I just need to confirm whether you have tried another handset in the Virgin Media socket just to eliminate any equipment fault?

 

Looking forward to hearing from you.

Rose
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RobSB
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Re: Telephone problems in Carlisle area?

Sorry, don't have another handset. What do you suggest? 

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RobSB
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Re: Telephone problems in Carlisle area?

Managed to get through to the helpline and an engineer is coming in the morning.

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Re: Telephone problems in Carlisle area?

Thanks for updating the thread with this information RobSB, 

 

Let us know how the appointment goes for you and if we can provide further assistance. Smiley Happy

 

Take care, 

 

Nat_J


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RobSB
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Re: Telephone problems in Carlisle area?

Engineer turned up in the allotted time and fixed the problem very quickly. Our lead had become dislodged in the box on the corner of the street - simple as that! One happy chappie!
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Re: Telephone problems in Carlisle area?

Hi RobSB,

 

That's awesome, glad to hear it's sorted!

 

Pop back to the Community if you get any more trouble.

 

All the best! Smiley Very Happy

 

Josh


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