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Telephone problems BR1 postcode Area Ref 20

We can receive calls, but not make outgoing calls - even to 150.

The automated telephone test for Service Status fails at 99%

 

"Sorry, we couldn't complete the test

The test has stopped because it was taking longer than it should."

It this a known issue, or just us?

Thanks

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Re: Telephone problems BR1 postcode Area Ref 20

Correction - incoming calls ring but can make no contact with the outside world.I've arranged a technician call on Monday next - the first available date.

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Re: Telephone problems BR1 postcode Area Ref 20

Hi there ovo,

 

Sorry to hear about the fault experienced.

 

Great to hear that you've arranged an engineer appointment.

 

*Remember that someone of the age of 18+ would need to be in attendance for the full duration of the visit.

 

Let me know if I can help with anything more in the meantime,

 

Nat_J


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Re: Telephone problems BR1 postcode Area Ref 20

Phone now fixed and working.

There are so many cables,connectors/splitters in the box on the wall of my house that the cover no longer fits properly.

Usually, it's just spiders and snails to be cleared out.This time it was a frog.

Either in its death throes, (or as I prefer to think, in an effort to send a final message by morse code ) , it had disconnected one of the telephone wires resulting in a loss of service.

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Re: Telephone problems BR1 postcode Area Ref 20

Hey ovo

 

Excellent news, thanks for taking the time to let us know that this issue has been resolved, I'm glad you're able to use your phone againMan Happy

 

We'll be here should you need any assistance moving forward. 

Craig


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