Here's a thing after a switch to Virgin Saturday I can only receive calls from Other Virgin landlines other calls do not connect to my phone . The muppets at Virgin do not have a solution. Anyone know why this is happening?
Sounds like the Number port has not been completed by the previous provider so calls are not routing off their network so all you get is the calls on the local exchange form VM... The vm team should be passing tp their porting desk to check...
It should not need a tech if he is able to to receive local calls and make calls. A tech will only be able to confirm the local tramsition elements of the line which are fine if he can get/.make calls. it sounds as a recent move 98% likely to be a port in issue or 2% a POE exchange issue from information given.
My background is mobile comms rather than fixed-line so I'm not sure how routing is done in the VM/BT world - but the port-in theory would be quite feasible.
Also agreed that if the OP is receiving calls ok from "on-net" but not "off-net", that should ring alarm bells with VM's fault-script. Unfortunately when someone is rude/borderline abusive with their comments - details like this get missed.
I agree 100% to the OP choose of words not being wise..
When I was in VM the script we devoplved for 1st and 2nd line associates should have sent them down the possibble porting issue route. We even had a bt line in the office to make test calls and alo used to jump on the local exchanges where we had test numbers to again narrow it down quickly.
Exactly, this was my frustration and apologies if anyone feels insulted to be described as glove puppet. I have tried ringing 8 times to resolve the problem and I am still out of action, I run a business from home. The first reason given to me why my line was out was because of 'installing' caller display, I was assured I would be back on in four hours, ha ha! Then I discover it allows incoming calls from Virgin I thought this would be a eureka moment for the engineers, but no. They can't resolve it and still insist on an engineer having access to my phone when I am pretty certain the problem is not a fault on my phone, it has to be a fault script or whatever you like to call it. Anyone got any clout to resolve this? I wish I had sayed with BT. Adrian Bass