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Patti25
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Telephone not working

From yesterday I'm a new VM Broadband and telephone customer.  At the time of placing my order for these services (06/12/2016) I was given assurances everything, including the continued use of our telephone number, would be working once activation had occurred.  After a few hiccups the Broadband seems to be OK but I am unable to make or receive call on my landline?  I have a dial tone but I cannot connect with anyone even Virgin Media for help and no one can connect with me as incoming calls go to an automated answerphone.  Can anyone help me?

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Re: Telephone not working

Hi Patti25,

 

Welcome to the Community!

 

I'm really sorry to hear you're having trouble with your landline.

 

I've located your account and I can see you've got a technician booked to sort out your landline. Let me know how the appointment goes and give me a shout if you need anything else.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Patti25
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Re: Telephone not working

I don't know anything about a technician booking. Could you please send me details of when this will be? There is nothing wrong with my phone as we have a dial tone, its obviously a connection problem
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Re: Telephone not working

Hi Patti25,

 

I've sent you a private message (purple envelope at the top right of your screen) so I can pass the appointment details on to you.

 

Speak soon! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Patti25
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Re: Telephone not working

Purple envelope is showing "0" and there is no message there?
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Re: Telephone not working

Hi Patty25,

 

Can you check your private messages again for me?

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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