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Telephone not working

Hi. We had Virgin broadband and phone installed approximately a week ago and our phone line hasn't worked since installation. Broadband seems to be working fine. I've tried doing the service status check but this always comes back saying the page isn't working. Our phone handset is in working order. 

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Re: Telephone not working

Hi Baines2016

Welcome to the Community, I'm really sorry to learn about the problems with your phone line at the moment. I've not been able to locate your account to take a closer look at this from our end unfortunately, so I'm able to do that could you respond to the private message I've sent with the requested information?


You can view the message by clicking the purple envelope on the top right of this page


Talk soon


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