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gMurphs95
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Strange text message

Hi,

 

I am due to receive a new landline this week. Yesterday I received 2 text messages from this number : 07800002204 saying :

"Hi. it's Virgin Media. The big day's coming! We'll be connecting you on DATE, at DOOR NUMBER, POSTCODE between timeslot. All OK? Reply YES or NO."


I received the first one at 08:32 and the second at 19:31 on Sunday 18/12/16.

 

I have not responded as I feel there is something funny that my street name is not included, however all the information is correct.

 

Help???

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Re: Strange text message

Hi gMurphs95,

Welcome to the Community Forum and thanks for your post. These are text messages sent automatically to notify you of a pending appointment. As long as your door number and postcode are correct, a street name isn't required in the confirmation.

If you would like to verify your appointment time, you can log into My Virgin Media and click on Your Appointments. 

Please let us know how this goes.

 

Kind regards,

Terri

Virgin Media Forum Team


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gMurphs95
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Re: Strange text message

Thank you for your help Terri!!

 

All is good and correct in the appointments and you have put my mind at ease.

 

Much Appreciated!!! Smiley Happy

 

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Re: Strange text message

Hi gMurphs95,

No worries at all--I'm glad to have helped! Smiley Happy

Please let us know if there's anything else we can help with.

 

Take care,

Terri

Virgin Media Forum Team


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