Recently had a package installed by an engineer, but he said another team must come to deal with the phone line as it was too damaged for use (connecting a phone to the pre-existing socket confirms this, as there is no dial tone at all).
The engineer promised that someone would be in contact about the phone line installation, but that has not happened.
I have tried every method imagineable to speak to a person at Virgin regarding this issue, from web chat to the automated phone help service, but I am getting nowhere.
I'm really sorry to learn about the problems you're experiencing with your phone line, to enable me to take a closer look at this for you, would you be able to respond to the private message I've sent with the requested information?
You can view the message by clicking the red envelope on the top left of this page.
Thanks for taking the time to get in touch, I'm sorry again for the problems you're experiencing at the moment.
I've been able to take a look at your account and I can see that the engineers are looking to get this resolved for you. I've looked to contact the engineering manager in your local area and as soon as I hear back from them, I'll be in touch.
Sorry again for the inconvenience this is causing, we'll speak soon!