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barbaig
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Still no phone, repull required

No phone service since 06.00 Friday 25th Feb. Recieved message yesterday that engineers would be working my area doing a repull today Tuesday 1st march. Should resolve problem and watch out for my phone working. Alas! sigh! stiff upper lip, grin and bare it ,lulled into a false sense of security.

I might as well go up on my roof and throw the rest of my money away

When I changed my package to anytime I think Virgin meant no time

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Re: Still no phone

Hi barbaig

 

I'm so sorry to learn about the continued problems with your phone line, I've been able to take a look at your account and I can see the repull ticket is still open. I've emailed the engineering manager in your local area for more information right away.

 

As soon as I've got information regarding what we'll be doing to get this sorted, I'll be in touch.

 

I'm massively sorry  for the inconvenience this is causing. we'll speak soon.

Craig


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barbaig
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No PHONE STILL

Still no phone.

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Re: No PHONE STILL

I'm sorry for the continued problems barbaig

 

I'm chasing this up from our end for you, as soon as I receive an update I'll be in touch. We want to get this sorted as soon as possible.

 

Talk soon

Craig


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