For the past few months various call charges have been applied to my bill, 99% of these calls are for SPEAKING CLOCK number 123 000 0000
I don't even have a landline phone( no instrument) at home so i don't know how can Virgin media say that I have made these calls. Also just checked some of the calls made and they are during the time when no one was at home (not even in the country)
So engineer was sent to check the CROSSLINK - for which 99 GBP has been charged on my account ( how ridiculous is it!!!) , The engineer says everything is okay with the phone line whereas clearly it isn't, and they don't even bother to come to the actual address to check things(pathetic service I guess)
I don't know what should be the next step here? Surely i would want my money back as clearly i haven't made these calls
just checked few online posts and lot of people have actually complained about the same thing
I'm sorry to hear about the problems you're experiencing at the moment, I'd like to take a look at your account and run some tests on the line from our end but I've not been able to locate your account unfortunately. I'd like to see if there are any noticeable issues with the line, it sounds like it could be a crossed line issue. When you dial your mobile from the house phone, is the number you see one that you recognise?
So I'm able to do that, could you respond to the private message I've sent with the requested information? You can view the message by clicking the envelope on the top right of this page.