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Nick300zx
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Smart Call - Wrong Talk Plan

Hi,

 

I've just installed the Smart Call app on my new mobile. 

 

My talk plan is Talk Unlimited but the App is showing Talk Weekends and won't let me use it at any other time.

 

Any ideas on how to correct the settings?

 

Thanks

 

Nick

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Re: Smart Call - Wrong Talk Plan

Hi there Nick300zx, 

 

I'm really sorry to hear that you're getting this issue with your smartcall service, I've taken a look at things and can see an error which will need to be corrected. I'm unable to do this myself as will need to pass security with you, so I've noted up the account with what needs to be done. 

 

Could you please give us a call back on 150 or 0345 454 1111 so we can pass security and then do the required work. 

 

Many thanks and apologies once more

 

Huw


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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Re: Smart Call - Wrong Talk Plan

Hi there Nick300zx, 

 

I'm really sorry to hear that you're getting this issue with your smartcall service, I've taken a look at things and can see an error which will need to be corrected. I'm unable to do this myself as will need to pass security with you, so I've noted up the account with what needs to be done. 

 

Could you please give us a call back on 150 or 0345 454 1111 so we can pass security and then do the required work. 

 

Many thanks and apologies once more

 

Huw


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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secstan
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Re: Smart Call - Wrong Talk Plan

I am having the same problem

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Re: Smart Call - Wrong Talk Plan

Hi there secstan, 

I'd like to start by welcoming you to our forums and say that I am sorry to hear that you've been having issues with our Smart Call service. Could you please check things out again, as I've made some changes my end and all looks good from here. 

Looking forward to hearing from you.

Huw


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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secstan
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Re: Smart Call - Wrong Talk Plan

Thank you for fixing this.
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Re: Smart Call - Wrong Talk Plan

Brilliant news, 

Thank you for coming back and letting me know. 

Take care

Huw


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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