I have several issues, First I've had payment for my bill paid twice which is a big issue. Second, our phone line hasn't actually been installed so we cant use the phone line we are paying for. Some assistance from virgin staff would be appreciated.
Welcome to the Community, I'm really sorry to learn about the problems you're experiencing with your service lately.
I've been able to locate your account to take a closer look at this and we're seeing the phone line as active, so I'd like to arrange for a member of the team to come and take a closer look, if you're available.
I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page.
For the billing issues, I'd recommend giving our team a call on 150 from any Virgin line or 0345 454 1111 from any other line so we can clear security and discuss this in more detail.
Apologies again for the inconvenience caused, we'll talk soon