I recently moved home and moved over my services to my new address. The activation process failed and I was without Broadband, TV and Phone for a week. This is the last thing I needed among all the stress of moving home! Never the less an engineer managed to come out and restore services for TV and Broadband by sharing the line with another flat upstairs which was very welcome news.
Unfortunately, he was unable to restore the phone line and said a cable re-pull is required and won't get done until the first week of February. This is fine as I understand that there is a backlog of jobs and I can make do with WiFi calls etc as I'm at work most of the day.
What I don't want is to be charged for services that I'm not even using because they don't work. I have been told that it's unlikely that I will be charged but I would like a more definite response. I'm a technician myself and I tested the phone line and it is completely dead!
Obviously, I'm quite annoyed that this happened in the first place as everything worked perfectly fine in my previous property. After all the assurances from Virgin that this would be a quick and easy self install process this couldn't be further from the truth. Overall, the process of moving my services has been clumsy, mismanaged and well basically complete rubbish.
I welcome all constructive and helpful responses since Virgin make it quite difficult to contact them via email. The only options seem to be online chat, post or phone.