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Bored
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Rubbish customer service

i have resorted to the message board In the vain hope that virgin monitor it and I might get a response to my problem having tried on and off for a couple of weeks to "chat on line"

I have no dial tone and have checked using other phones, wiring to socket ok! Line in is fine according to virgin self check. So me thinks the socket is bust.

Hello Virgin is there anybody there?

 

 

 

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Re: Rubbish customer service

Hi Bored

Welcome to the Community, I'm so sorry for the problems you're experiencing with your telephone service. 

I've located your account to take a closer look at this from our end for you, we're detecting some errors with the line when running some tests and I'd like to arrange for an engineer to come and take a closer look, if you're available? 

I've sent you information regarding this in a private message, which you can view by clicking the envelope on the top right of this page. 

Talk soon

Craig


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Re: Rubbish customer service

Hi Craig
I see no envelope at the top of the page, viewing on an iPad.
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