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StevenHeywood
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Reporting a lack of telephone service

No dial tone at all on landline. Have tried with two different handsets. Calling the number from my mobile I get a "This number is not recognised" response. The test on the Service Status web page timed out each of the four times it was tried over two days.

Have been trying to log this as a problem on web chat but each time I submit a message I get a pop-up saying try again later.

Is there *any* way of logging this problem with Virgin Media without my having to rack up a huge bill on my mobile?

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StevenHeywood
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Re: Reporting a lack of telephone service

I'd prefer VirginMedia to have an eform for call logging, which would take as much effort as the email I've just received awarding me a "Oh hello!" badge
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Forum Team
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Re: Reporting a lack of telephone service

Hello StevenHeywood,

 

Thanks for posting and I'm sorry to learn that you're without a dial tone at the moment.

 

I can see that you've spoken to one of the team who have booked a tech so if you need help with anything else just let me know.

 

Kind regards

Rose
Forum Team


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