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amstevens
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Removal of old cable box

Hi, back in January a technician came and fixed my landline. It required a new cable and fitting a new box to the outside wall of the house. The old box has been left hanging off the wall with the old cables exposed. I assume the old box and cables are no longer required so should they not have been removed? I would appreciate if someone could come and either fix the box back onto the wall or remove it. Thanks.
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Re: Removal of old cable box

Hi amstevens,

Thanks for your post on the Forum. I'm sorry that the old omnibox was left on your property with exposed cables. 

I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.

 

Kind regards,

Terri

Virgin Media Forum Team


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Re: Removal of old cable box

Hi amstevens,

Thank you for confirming your details via private message. The engineer has been booked in to fix this on the date and time period as per my PM.

Please let us know how this goes.

 

Many thanks,

Terri

Virgin Media Forum Team


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