Hi, we're owed money, over £20, since May 2016 and can't get our money back. We've meticulously taken notes for months each time we're on the phone to VM. Isn't it convenient that they have no record of it?
Welcome to the Community Forum and thanks for your post. I'm sorry to hear that you haven't received a refund for the expected amount.
I'd like to look into this for you, but will need to verify your details and take more information about this.
I'll send you a private message requesting further details. Just check the envelope icon at the top right of this page.
Virgin Media Forum Team
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