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mintshaker
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Re: Increase rings before voicemail

I want to increase the number of rings before voice mail kicks in please. Also how can I sort it for my elderly mum. Can't find a number to ring for help. I hope I am on the right board. All new to me. Sorry.
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Superuser
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Re: Increase rings before voicemail

mobile phone or fixed line?

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Superuser 2017/18
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mintshaker
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Re: Increase rings before voicemail

Landline.
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mintshaker
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Re: Increase rings before voicemail

Sorry. New to this and unclear where to post my question.
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mintshaker
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Re: Increase rings before voicemail

Still no further on. The message answering wether fixed or mobile was redirected to another place. Nothing more heard. Where do I go from here. And why can't I contact Virgin media direct by ringing them? Not good customer service at all.
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Superuser
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Re: Increase rings before voicemail

Details about how to extend the rings for landline voicemail is on the help site here https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...
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I work for Virgin Media - but all opinions posted here are my own